Frequently Asked Questions
Your Questions, Answered
How are your ties made?
SI ties are produced with the finest materials with high quality workmanship.
What is your delivery policy?
For standard delivery we aim to deliver in 2-3 working days for orders placed before 1pm Monday – Friday. We also offer special delivery services and Europe and international shipping.
What is your exchange and refund policy?
We do not accept exchanges on any item(s). We only accept refunds within 28 days of purchase.
Do you offer gift wrapping
All of our products come individually wrapped in tissue paper inside a branded embossed tie envelope which has been designed for gifting. We do not offer any additional packaging or wrapping options.
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Delivery
Orders placed before 1pm (Mon-Fri) are processed and dispatched the same day.Orders after 1pm (Mon-Fri) are dispatched the next working day
Orders placed after 1pm on Friday are dispatched Monday (or Tuesday if a Bank Holiday).
You’ll receive email updates when your order is processed and dispatch
Delivery Charges
Royal Mail Standard Delivery (2-3 Working Days): £3.00
Special Delivery (Next Working Day): £8.00
Special Delivery (Saturday): £12.00 (orders placed before 1pm Fri)
International Tracked & Signed: £15.00 (5-7 working days)
International Tracked & Signed (Europe): £11.00 (3-5 working days)
Refunds
Return items within 28 days for a refund.
Items must be unused, in resellable condition, with original packaging and tags.
Proof of purchase required.
Return shipping costs are your responsibility and non-refundable.
No exchanges accepted.